The question is: why doesn’t it always look like that?Why are the customers put on hold, even though over 50% of them hang up and 34% never call again?At this moment however, in the so-called “New Economy” or information economy, everything turned around and markets became customer-oriented.Product life-cycles keep getting shorter, demand for products is unpredictable and wide customization options made consumers masters of the situation.Whats App is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are.It's a simple and secure way to share your favorite moments, send important information or catch up with a friend.
Whats App is proud to be an Equal Employment Opportunity and Affirmative Action employer.
By focusing on the customers, the smart companies are really broadening their customer base by increased referrals.” An investment in customer service can later turn out being a source of new customers.
It can become an efficient, very credible and free advertisement.
Moreover, about 13% of those unhappy customers will tell more than 20 (!
) people about their problem (unfortunately people tend to talk more about their bad experiences). The stats mentioned above clearly show how customer happiness brings an additional value to a company and how bad experience turns out to be an additional, unnecessary cost. They like the company, its products and enjoy the way it is doing business.
To help you with the task of creating a full-blown customer service department, we’ve prepared a guide on the most important aspects of customer support.