I assume you're running your own Live Update server?We had some problems recently where Live Update was installed on a W2K Domain Controller with LAN and Internet NICs and as a result the Active Directory DNS zone for the domain kept being updated by Net Logon.The failing clients are a mixture of XP, 2000, NT and are all on different hardware so I can find no similarities there.They are all picking up their policies from the server and are displaying our customised message that pops up when the virus definitions get out of date so it's strange that they don't see there is a virus update too.Win 2003 Server, Exchange 2007, Symantec SMSME 7.01.66 Live Update is not updating the virus definition files.
There are some LU management tools installed by default.
You can check by searching the DNS Cache for the server name and checking the IP C:\ipconfig /flushdns and fix up your DNS zone file.
In the end we used the Live Update server's LAN IP address in the server settings and that fixed all the failed update problems.
What is even more concerning is that on the PCs with the problem I've uninstalled SAV through add&remove programs and even done it manually from the Symantec manual uninstall document but each time I reinstall it those PCs have the same problem. This is an urgent request, unfortunately for me Many thanks! ) that this can be caused by the clients not knowing about the license file that SAV installs when it's activated/registered.
Have you tried doing a manual Live Update on the workstations.
Some of the clients are just keeping the virus definitions that were part of the install (13th Feb 2004) but some seem to have picked up an update but then stopped picking any further ones up.